At Eclipse, we define Customer Communications Management as a Service (CCMaaS) as the cloud-based creation, management, and fulfilment of personalized, omni-channel communications at scale. In this context, omni-channel refers to communications that are channel and/or device-agnostic, meaning that they can be sent across physical and digital channels with minimal friction and ideally reach a consumer with a relevant message at any point along the customer journey.

Eclipse provides the convenience of a single CCMaaS environment which we render data into readable items that are subsequently distributed to different output channels via automated scenarios. Using this as a starting point, we securly store information and report it smartly and transparently. With this integration, content creation, smart distribution and confirmations plays an important role. In addition to functionality requirements, the solution facilitates audits, protection of personal data and A/B tests. A complete solution for client communication in the cloud, where you only pay for what you use.

Eclipse offers its software as a service in the cloud in Microsoft Azure. We do this in the most efficient and effective way in our multi-tenant platform (single tenant also possible) multi-tenancy is the technology to share one platform among different users. Controlling and managing just one platform enables us to offer a multi-tenant SaaS solution in the most efficient and effective way. There are a number of advantages of multi-tenancy. These benefits are especially visible when we look at the costs, performance and reliability of our services.

• Infra: The same environment is used so that you can work more efficiently with fewer systems. This saves hardware and energy consumption.
• Scalability: When the capacity needs to be increased, new instances will be added automatically after which the workload is divided over the various instances, when the demand is reduced the extra capacity is automatically scaled down. Upgrades: regardless of the number of users of our platform, we only must perform upgrades once because they all use the same multi-tenant environment.
• Security, governance & Identity: centrally arranged and can be arranged separately per tenant, making it efficient and yet configurable.

The services of Eclipse are

Output management

• Print, e-delivery, email, SMS, web & Mobile
• On-demand & batch communication
• Dynamic and interactive communications

On-boarding

• Digital forms and processes
• Data pre-population
• Integration

CCM platform consolidation

• Legacy system integration
• Template migration & consolidation
• Data ecosystem integration

Compliance Management and auditing

• Comprehensive tracking
• Synchronized omni-channel preview

Mobile & web approval

• Business user empowerment
• Business user content authoring
• Interactive quote creation
• Web-based collaboration

Bottomline, CCMaaS supports organizations to transform from ‘Basic’ CCM 1.0 maturity level to the ‘Ultimate’ CXM maturity level and gain consumer confidence and loyalty in doing so.