DOCOsoft is a market-leading provider of award-winning claims management, analytics, and workflow software solutions for the global (re)insurance and financial services markets. Many of the world’s leading carriers rely on DOCOsoft to deliver the mission-critical claims services on which their balance sheets and reputations depend.
The DOCOsoft CMS handles claims worth more than £15 billion annually, for a client community that includes a third of the Lloyd’s market. Half of all claims messages in London go through the DOCOsoft CMS, which handles more than 17,000 claims messages a day.
With more than 20 years’ deeply immersed hands-on experience, DOCOsoft is widely acknowledged as the Lloyd’s and London Market’s best respected, hardest working, most knowledgeable claims software provider.
The strength of its reputation is reflected in DOCOsoft’s stable and expanding top-tier client base, which includes: AXA XL, Starr, Markel International, Managing Agency Partners, Faraday, Talbot AIG, AXIS Specialty, AEGIS, Munich Re Syndicate Limited, SCOR Channel, W. R. Berkley, Enstar, The Hartford, Chubb, Canopius, Apollo, Berkley Re, Dale Underwriting, Argenta, and Ark Underwriting.
DOCOsoft’s innovative cost-effective solutions are continuously improved to keep pace with a fast-changing global (re)insurance market and to leverage the possibilities created by new technological developments.
Since 2015, DOCOsoft has been closely involved in harnessing and extending the innovative Writeback functionality that connects carriers’ systems with the market’s central claims systems. More recently, DOCOsoft has been leading the way among vendors as it engages proactively with the practicalities of Blueprint Two to ensure it clients derive maximum benefit and experience minimum disruption from London’s digitisation initiative.
Developed in close consultation with its users, DOCOsoft’s highly configurable user-friendly claims management system (CMS) delivers a compelling array of benefits including significant cost efficiencies and powerful analytics solutions.
DOCOsoft’s core CMS product frees carriers from the inefficient and unreliable technology that held back their claims teams in the past. The DOCOsoft CMS abolishes the laborious manual processes and duplication of effort that characterises other systems and delivers game-changing added value and competitive advantage with an exceptional range of tangible benefits that includes
- Cutting claims handling turnaround times by up to 50%
- Saving at least 10 minutes per transaction
- Saving up to 625 person-days per annum (for a typical claims team handling 30,000 claims
- Replacing as many as 18 actions across seven different systems and eight separate processes, to handle a single claim
- Enabling 24/7 claims response activity.
Users of DOCOsoft’s market-leading CMS also benefit from a development pipeline that continuously adds new functionality, connectivity and efficiency, reducing down-time, enhancing data-capture quality, and better supporting compliance procedures. DOCOsoft is continuously embedding innovative analytics capabilities into its CMS, enabling helping its clients gain strategic, competitive and cost advantages.
As they face global competition, data overload, stringent regulatory, risk and compliance requirements and radically changing consumer behaviours, (re)insurance carriers need a dependable, responsive and innovative claims technology partner more than ever. DOCOsoft is that partner.
DOCOsoft has won the London Market Technology Initiative of the year award, the National Fintech Award and the Irish Times Innovation Award in the FinTech Category. DOCOsoft was awarded the ACORD Case Study Award.
DOCOsoft is certified for ISO 27001 and is a registered member of ACORD, providing certified solutions to the London Market.
DOCOsoft is an Associate member of the Lloyd’s Market Association (LMA) and the International Underwriters Association (IUA).
