FNOL/Claims:

By hiring a team that knows how to show humankind at its best … A team that makes policyholders feel that they are both heard and understood … A team that answers the phone and resolves questions without runaround. That team is Covenir.

• Available 24/7/365 for FNOL receipt and claim support -
• Complete claims services for personal and commercial insurance lines -
• Deep expertise in auto and homeowners claims -
• Able to manage most parts of the claim process – from First Notice of Loss to adjusting, settlement and subrogation -
• Available to extend your team during busy times, after hours or for catastrophe response
• Extensive industry experience – all onshore
• Bilingual services available

Customer Support:

By hiring a team that really cares about walking your talk. Here’s what you can expect from Covenir:

• Onshore inbound and outbound services via phone, chat or email
• Scalable support for volumes of 10 to 10,000 calls a month
• Quick resolution without transferring the customer
• Multi-function services in your system, if desired
• Complete service support or supplementation of your team during busy times, after hours or for disaster response
• Carefully scripted service plans to deliver on our clients’ brand promises
• Bilingual services available

Print / Virtual Mailroom:

By deploying a scalable, proven system powered by cutting-edge technology.

Print & Distribution

• Streamline your print and distribution needs with a high-capacity, state-of-the-art, full-service print & distribution center.
• Fully automated print technology applies barcode technology and reference files so every piece of mail electronically communicates its processing requirements.
• Regulatory and proof of mail requirements are fully supported.

Inbound Virtual Mail Room

• Eliminate manual mail handling and workflow challenges for high-volume mail areas like claims, underwriting and return mail.
• Apply intelligent process automation to open, scan and transform every piece of incoming mail into a digital artifact.
• Deliver digital mail artifacts to your staff or upload directly to your systems via an API if desired.

Premium Support:

By partnering with our premium and payment problem solvers. Here are just a few ways we can lighten your load:

• Receive checks and post payments directly to your software via intelligent lockbox
• Resolve payment exceptions, including bill rescheduling, unidentified payments and pay plan requests
• Disburse return premium and claim checks
• Disburse commission reports and checks
• Provide daily and monthly reconciliations
• Work within your banking platform to process chargebacks, positive pay decisioning,
  acknowledgements and more
• Comprehensive quality control program
• Fully transparent and committed to keeping you informed
• All services 100% onshore

Underwriting Support:

Rely on Covenir to plug into your workflow as needed or every day. Think of us for …

• Processing new business renewals, endorsements, cancellations and reinstatements directly in your system of record
• Generating legal compliance notices as required by state regulations
• Updating electronic and paper policy records
• Responding to policyholder inquiries and requests via phone, email and chat
• Retention or cross-sell campaigns
• Sending required policyholder notices
• Supporting your expansion into a new product line, such as California earthquake
• Servicing both personal and commercial lines – 100% onshore
• Short-term projects and complete book rollovers
• Performing quality control and new business acceptance reviews

Product Sales Advisors:

Our team believes in thoughtful engagement … a consultative approach … asking good questions … carefully listening … and leaving your customers with a feeling of trust and goodwill.

• P&C insurance licensed sales professionals – all onshore
• Dynamic, flexible – able to adapt to client needs
• Ability to rapidly scale to support a carrier’s growth initiatives
• Respond quickly and capably when leads come in – ensuring speed to lead
• Quality workflow processes that focus on speed to close
• Consultative, collaborative approach working within customer-established KPI’s
• Assistance with any part or all of your sales process