Karen is a Senior Analyst in Celent's North American insurance practice. She brings a broad range of insurance and consulting experience to her work; she has worked as a management consultant to and within insurance carriers and other financial services companies for over 20 years.
Karen’s focus is life insurance technology and trends. Her research concentrates on life, all aspects of life insurance processing including illustrations, eApplications and eSignature, new business and underwriting systems, policy administration systems, claims systems, and digital enablement technologies. She has been the author of four Celent Model Insurer reports and the co-author of one. Past consulting projects include a vendor product strategy review, life claims system benchmarking project, a marketing and distribution management systems review, an eApplication cost analysis, plus several small life insurance technology analyses. In addition to her analyst duties, Karen leads Celent’s Knowledge Management team which leads our largest research initiatives, particularly our ABCD Vendor assessments across all practices.
Karen’s research has been featured in Insurance & Technology, Insurance Networking News, ITA/Pro and Technology Decisions.
Karen began her career as a Financial Management Program Trainee for General Electric. Her past experience includes Coopers & Lybrand’s Financial Services management consulting group, John Hancock’s internal consulting division, and TowerGroup’s Consulting Services Group. Prior to joining Celent, Ms Monks was a financial analyst for a small Richmond, VA financial valuation firm.
Karen is based in Richmond, VA.
Innovation in Insurance: Defining the Current State Through an Analysis of Six Years of Model Insurer Submissions13 August 2018The data quantifies the widely recognized judgment that insurers have not sought to change the traditional business model. What is the current st…
31 July 2018Karen Monks started her career as a financial analyst but a job in management consulting ultimately led her to life insurance operations and tec…
14 June 2018Life insurers are being told their new system will solve their legacy problem, move them toward digital, and allow for insurer self-sufficiency,…
24 April 2018Celent recognizes four companies with a 2018 Model Insurer Award in Legacy and Ecosystem Transformation: AIG Canada Anadolu Hayat Emeklilik I…
26 June 2018
WebinarKarlyn Carnahan, Head of The Americas P&C Practice and Karen Monks, Senior Analyst for Celent’s Life Practice will share recent customer experien…
18 July 2017
Webinar: 8:30 AM San Francisco | 11:30 AM New York | 4:30 PM LondonExamples of digital customer service are everywhere today: you can deposit a check at a bank, track the delivery status of a package, or hail a r…
29 March 2017
Red Rock Casino Resort & Spa – Las Vegas, Nevada, Las VegasThe event examines new strategies and technologies to leverage information, strategies, and tactics to improve customers’ experience and build de…
15 - 17 March 2017