Research & Advisory
Atlanta, United States


Joan's research focus is on operational risk, third party risk management, financial crime risk management, regulatory compliance, data security, and data analytics.

Joan has over 18 years of experience with technology and growth strategies for global financial markets. She has worked as a senior strategist with the leading financial service technology providers FIS Global, Fiserv, and FICO, serving global, international, regional, and midsize banks and credit unions.

Prior to that, Joan was a researcher for BBC North News, and a managing editor for The Economist Group.

Latest insights

  • 17 June 2019
    As banks continue to digitize their product and service offerings, they are exposed to the increasing potential value of data as an asset. But t…
  • 17 June 2019
    Data is a recurring topic in Celent’s conversations with CIOs. The broad ask by CIOs is to be able to derive insights from a wide variety of dat…
  • 12 April 2019
    Celent recognizes Bank of America (USA) as the winner of the Model Bank 2019 Process Automation Award for their initiative Robots Help Serve and…
  • 12 April 2019
    Celent recognizes HSBC (UK) as the winner of the Model Bank 2019 Risk Management Award for their initiative Fighting Financial Crime with Big Da…
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