Joan's research focus is on operational risk, third party risk management, financial crime risk management, regulatory compliance, data security, and data analytics.
Joan has over 18 years of experience with technology and growth strategies for global financial markets. She has worked as a senior strategist with the leading financial service technology providers FIS Global, Fiserv, and FICO, serving global, international, regional, and midsize banks and credit unions.
Prior to that, Joan was a researcher for BBC North News, and a managing editor for The Economist Group.
August 05 2017Forget enterprise-wide legacy detection systems integration. Celent argues the point of fraud and AML data integration should be at the case mana…
April 04 2017
Celent Model Bank Award: BMO: Digital Transformation in Personal Banking Winner of Celent Model Bank 2017 Winner of Celent Model Bank 2017 Award…
April 03 2017
Celent Model Bank Award: Bank of America: In Pursuit of Operational Risk and Compliance Excellence Winner of Celent Model Bank 2017 award for Ris…
How to Become a Trusted Partner of a Bank, Part 2: A Proactive Approach by Third Parties to Risk ManagementFebruary 26 2017The risk of doing business with a third party is real; the consequences of a risk event are not only disruptive, but often result in long-term re…