Colleen Risk, FLMI
Colleen's research focuses on life insurance business architecture, new business acquisition and underwriting, policy administration, and large transformation program change management.
Colleen has diverse consulting experience including building and managing a business process outsourcing operation for a top reinsurer, commercializing a black box underwriting algorithm, performing end-to-end technology assessments, evaluating software for vendor selection, integrating and designing straight-through new business acquisition processing, and modernizing legacy policy administration systems.
Colleen’s career began at PALLM, where she was a developer and learned all aspects of life insurance operations and product development while delivering software to multiple top carriers. She was Chief Operations Officer at Vector Technologies, LLC and Vector Insurance Services, which provided third party administration, business process outsourcing, and consulting services to life insurance carriers. Colleen worked at Majesco Mastek as the life insurance division Vice President and Head of North America Delivery. Prior to joining Celent, she was an independent consultant focusing on large program management, operations and technology integration, change management, governance, and delivery.
Colleen has a Bachelor of Science in Management from Indiana University Kelley School of Business and is a Fellow of the Life Management Institute.
Group and Voluntary Life Insurance Policy Administration Systems: 2018 North American Solution SpectrumMarch 02 2018As decision-making shifts to individuals with the rise of voluntary benefits, the bar will rise for carriers to deliver seamless and intuitive cu…
December 14 2017While there's more smoke than fire today in insurance AI, institutions must nevertheless develop a strategy for this set of rapidly developing te…
November 21 2017To help life and annuity insurers plan for policy administration systems modernization, Celent offers profiles of policy administration solutions…
October 05 2017Seven BPO providers were interviewed to get their perspective on the best practices for optimizing the relationship with the insurer. Topics rang…