Colleen Risk, FLMI
Colleen's research focuses on life insurance business architecture, new business acquisition and underwriting, policy administration, and large transformation program change management.
Colleen has diverse consulting experience including building and managing a business process outsourcing operation for a top reinsurer, commercializing a black box underwriting algorithm, performing end-to-end technology assessments, evaluating software for vendor selection, integrating and designing straight-through new business acquisition processing, and modernizing legacy policy administration systems.
Colleen’s career began at PALLM, where she was a developer and learned all aspects of life insurance operations and product development while delivering software to multiple top carriers. She was Chief Operations Officer at Vector Technologies, LLC and Vector Insurance Services, which provided third party administration, business process outsourcing, and consulting services to life insurance carriers. Colleen worked at Majesco Mastek as the life insurance division Vice President and Head of North America Delivery. Prior to joining Celent, she was an independent consultant focusing on large program management, operations and technology integration, change management, governance, and delivery.
Colleen has a Bachelor of Science in Management from Indiana University Kelley School of Business and is a Fellow of the Life Management Institute.
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Celent Roundtable | A Walk in the Customer's Shoes: Exploring the Customer Experience in Insurance (Insurer Only Event)22 February 2018
9:00 a.m. New York, United StatesDo you wonder if you are doing all you can to engage your customers? Or how others in the industry manage to do so? Join Celent and your peers fo…