Everyone knows the importance of making a good first impression. Doing so at scale through digital-first customer engagement is today's clarion…
Insights
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21 March 2024
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5 March 2024
To help financial institutions put the insights conveyed in our previous report into action, we profile four engagement banking initiatives amon…
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16 February 2024
Retail merchants still accept cash payments and need convenient options to deposit currency and centralize those funds. Banks are hungry for tho…
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19 January 2024
It doesn’t take a deep thinker to see the manifest advantages of digital banking over reliance on people-intensive brick and mortar. ATMs are a…
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14 November 2023
The economic shocks of 2023 appear to have calmed, but financial conditions remain far from easy for retail banks and their clients. For banks,…
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17 October 2023
Corporate receivables management platforms have advanced significantly since Celent’s last vendor comparison, yet solutions remain widely varied…
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24 September 2023
The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
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27 April 2023
Rising interest rates since early 2022 have reversed the lending environment of recent years—when making more loans and making money was relativ…
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24 April 2023
After the COVID-19 lockdowns ended, previous Celent research showed branch channel activity largely rebounding, returning to near pre-pandemic l…
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29 March 2023
A fresh look at the state of technology-led innovation in banking and payments in 2023 through the lens of the Model Bank program. We analyze an…
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29 March 2023
Celent is awarding ICICI Bank with the Model Bank of the Year award in consideration of its many concurrent technology-driven initiatives implem…
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27 March 2023
Our 16th annual Model Bank program recognizes financial institutions for best practices of technology usage in areas critical to success in bank…
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20 January 2023
January is an exciting month at Celent. With the 2023 Celent Model Bank winners chosen, the analyst team is busy interviewing the soon-to-be ann…
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12 December 2022
Digitalization of customer engagement has come a long way since Celent’s 2019 vendor comparison. While commoditization has marched on, Celent fi…
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29 November 2022
Digitalization of customer engagement has come a long way since Celent's 2019 vendor Comparison. While commoditization has marched on, Celent fi…