Keith Raymond
Biography
Keith is a Principal Analyst in Celent's North American insurance practice. He has extensive industry experience and is a seasoned expert in generative AI, large language models, artificial intelligence, operational process automation, business transformation, and back-office systems & operations for both property/casualty and life/health/annuities. His previous roles also include Vice President of Research and Consulting at Novarica, Practice Partner – Digital Success at MVP Advisory, CIO & COO of Futurity First Insurance Group; AVP of Distribution Systems and Field Technology for Mass Mutual; CIO of Trumbull Services, an LLC of The Hartford Insurance Group; Head Principal Consultant for Life and Annuities in North America at HCL Technologies; and CIO of FPI, a software development and service company.
Keith most recently has focused his research on the topic of process automation including artificial intelligence, robotic process automation, process mining and a new Celent series of reports on generative AI and large language models. He has assisted a number of insurance organizations with strategic technology roadmap development, go-to-market strategy, core platform replacement selection and IT and operational due diligence on acquisition opportunities. Keith has authored, blogged, participated in webinars and podcasts and has been inteviewed for industry editorials covering a number of insurance industry topics with focus on artificial intelligence, innovation, process automation and both legacy and digital transformation. Keith speaks frequently at all the major insurance industry technology conferences including Insurtech Connect, Insurtech Insights and DIGIN along with numerous regional events such as Insurtech Hartford and annual user conferences.
Keith can be reached directly at kraymond@celent.com
Latest insights
-
16 April 2024
The insurance industry is experiencing significant digital transformation as organizations strive to improve operational efficiency, enhance cus… -
9 April 2024
Regulatory requirements related to data management have evolved from broad guidelines to specific requirements across a multitude of data qualit… -
28 March 2024
After rolling out its Executive Order on the use of AI in October of 2023, the Biden administration announced this week that on December 1, 2024… -
21 March 2024
In July, 2023 the White House announced that seven leading AI companies committed to put new AI systems through third party testing before they…
Related events
-
20 - 23 May 2024
United StatesEver wonder just what makes the Silicon Valley such a hot bed of innovation? It might be the proximity to top notch universities - or the great… -
21 March 2024
AI: The Race is On - Accelerate to a Competitive Advantage with AI Virtual Event - March 21, 2024 Join us as we reflect on the advancements of A… -
31 January 2024
New York, NY, United StatesFrom the pandemic to an inflationary world to climate change to decreases in life expectancy, the world of insurance is changing rapidly. This y… -
31 October - 15 November 2023
Preview of industry-specific technology trends and themes for 2024, enabling you to stay ahead of the curve with strategic technology insights.J…
Related news
-
24 September 2023
By Keith Raymond, Principal Analyst - Insurance Insurance is all about risk mitigation. Fortunately, this means that insurers are in a good posi…
-
2 April 2023
By Keith Raymond, Principal Analyst - Insurance. By now you're likely familiar with the prospect of large language models (LLMs). These augmente…
-
15 November 2021
“The new virtualized world has forced a digital operating model on life insurers and many of them, along with solution providers, are taking the…