Celent Corporate Banking Research Agenda
Celent’s corporate banking team will focus in the coming year on providing a realistic and informed view on the key developments that affect a bank’s strategic decisions. One continuing imperative for banks serving corporate, commercial, and small business clients is improving the customer experience, not only through customer-facing digital channels but in every aspect of client lifecycle management.
To better serve clients, banks are investing in new tools and technologies including APIs and microservices, artificial intelligence, and distributed ledger technology. Banks continue to harness the power of the ecosystem, whether through platform banking, open banking, or fintech partnerships.
Looking ahead to 2019, Celent will continue to deliver the technology-focused research and thought leadership the corporate banking segment has come to expect as we seek to help banks understand the changing technology landscape, prioritize their wide array of strategic choices, and select the partners to help them on the journey. We would like to share with you below the themes we anticipate for 2019 along with a sampling of reports.
OUR 2019 RESEARCH THEMES
Building upon the three broad and inter-related themes we launched in 2013, Digital, Innovation & Fintech, and Legacy & Ecosystem Transformation, we will continue to publish a wide range of proprietary research to inform clients on key topics within these themes:
Digital — Excelling in Digital Customer Engagement with Design Thinking, Emerging Technologies, and Open Banking
Banks looking to capture a greater share of the corporate and commercial banking customer’s wallet must consistently invest in updating and enhancing their customer-facing solutions to meet client demands for ease of use, flexibility, and convenience. A confluence of forces is pushing the engagement bar higher with customer touchpoints multiplying, fintech competitors vying for revenue share, and clients demanding data-driven insights. In 2018, we published several seminal reports on APIs, platform banking strategy, and customer engagement.
In 2019, we will continue to focus on how a customer-centric approach, combined with artificial intelligence, digital ledger technology, and new capabilities arising from open banking, will transform the corporate customer experience.
Innovation and Fintech — Leveraging Emerging Technology and Collaborative Partnerships to Advance Corporate Banking
The innovation and fintech themes are closely intertwined with the digital and omnichannel themes. focusing on activities that are nascent in the corporate banking space. In 2018, we looked at how the use of artificial intelligence and blockchain is accelerating as banks seek to reimagine corporate banking’s value proposition and to meet changing customer expectations.
In 2019, we will look at how banks are addressing cybersecurity and financial crime threats, the potential impact of real-time payments in the US, the progress banks have made as they launch open banking API developer portals, and the implications of AI for the user interface (UI). We will also once again name our Celent Model Bank Winners, publishing case studies about each of their unique and innovative solutions.
Ecosystem and Legacy Transformation — Overcoming the Challenges of Legacy Systems and Solutions
Since legacy and ecosystem modernization remain high on banks’ agenda, we will look at several transformational topics in 2019. Banks are examining their back, middle, and front office architecture to improve interoperability between legacy technology and modern systems. Reflecting the ongoing evolution of the payments industry, we look at global non-cash payment trends, corporate payment trends, and the future of ACH market infrastructures. Digitization of the financial supply chain continues apace, providing banks an opportunity to combine traditional tools such as business process management (BPM), enterprise content management (ECM), customer communications management (CCM), and case management with newer technologies such as robotic process automation (RPA) and machine learning (ML).
To access a more detailed outline for our 2019 plans, Celent Clients can log into the website and download the full Research Agenda.