Karen Monks is an analyst with Celent's North American Insurance practice and is based in Richmond, VA. She brings a broad range of insurance and consulting experience to her work as she has worked as a management consultant to and within insurance carriers and other financial services companies for over 17 years. Her research concentrates on life insurance technology and trends. Her reports concentrate on life all aspects of life insurance processing including illustrations, eApplications and eSignature, new business and underwriting systems, policy administration systems, claims systems, and mobile technology.
Karen has been the co-author of the past four Celent North American Insurance software deal trends reports and the author of Model Insurer 2012, 2013, and 2014: Case Studies of Effective Use of Technology in Insurance. Recent consulting projects include a marketing and distribution management systems review, an eApplication cost analysis, an illustration selection project, and several small life insurance technology analyses.
Karen's research has been featured in Insurance & Technology, Insurance Networking News, and Technology Decisions.
Prior to joining Celent, Ms Monks was a financial analyst for a small Richmond, VA financial valuation firm. She began her career as a Financial Management Program Trainee for General Electric. After completing her MBA in 1991, she joined Coopers & Lybrand’s Financial Services management consulting group. From 1993 through 1999, she was a management consultant for John Hancock’s internal consulting division, focused on strategic projects driven by IT. From 2000 to 2003, she was a contract consultant for TowerGroup’s Consulting Services Group, where she worked on various FS projects.