Featured Analyst

Karen Monks Karen Monks Analyst Analyst Insurance Insurance Full bio and Reports All Analysts
April 16, 2015
Celent sees a self-serving agenda made in the interest of insurers instead of a self-service agenda that is in the interest of the customer. In a world where customer service matters, meeting policyholder demands, improving customer service, and...

Featured Analyst

Jamie Macgregor Michael Fitzgerald Senior Analyst Senior Vice President Insurance Insurance Full bio and Reports All Analysts
April 16, 2015
Like businesses everywhere, insurers are being challenged to deliver a constant stream of innovative products and services. Unfortunately, innovation in insurance has been inconsistent, undisciplined, and improperly governed. What can be done to...

Featured Analyst

Donald Light Donald Light Director, Americas Property/Casualty Practice Director, Americas Property/Casualty Practice Insurance Insurance Full bio and Reports All Analysts
April 14, 2015
Modernizing a legacy system is one of the largest IT investments an insurer will make.  How does an insurer choose the best way to do this?This report describes the following four legacy modernization strategies: Replace with a commercial off...

Featured Analyst

Craig Weber Michael Fitzgerald Senior Analyst CEO Insurance Full bio and Reports All Analysts
April 14, 2015
Delivering innovation is an increasingly important element of insurers’ strategies, But do customers recognize the value of innovation in insurance? How are they likely to respond to various types of innovation, and will this impact their loyalty?...

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