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| New York, NY, USA Do Banks Want Customers
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| Executive Summary | 04 | |
| Introduction | 07 | |
| Branch Transaction Taxonomy | 08 | |
| Branch Transactions and Self-Service | 12 | |
| Branch Automation Solutions | 13 | |
| Growing Influence of Self-Service | 16 | |
| Remote Deposit Capture | 18 | |
| Consumer Capture | 22 | |
| Image ATM | 25 | |
| Leveraging Branch Traffic | 28 | |
| Salary Compensation | 29 | |
| Cross-Sell and Upsell | 31 | |
| The Future of Branch Banking | 33 | |
| Alarms Ringing | 34 | |
| Reinventing the Branch -- Eventually | 38 | |
| Conclusions | 40 | |
| Appendix I: Research Methodology | 41 | |
| Appendix II: Solution Adoption Detail | 44 | |
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