New York, NY, USA
March 31, 2008

Do Banks Want Customers in Their Branches? The RDC Branch Renewal Paradox

Table of Contents

Return to report Abstract

Executive Summary 04
Introduction 07
  Branch Transaction Taxonomy 08
  Branch Transactions and Self-Service 12
  Branch Automation Solutions 13
Growing Influence of Self-Service 16
  Remote Deposit Capture 18
  Consumer Capture 22
  Image ATM 25
Leveraging Branch Traffic 28
  Salary Compensation 29
  Cross-Sell and Upsell 31
The Future of Branch Banking 33
  Alarms Ringing 34
  Reinventing the Branch -- Eventually 38
Conclusions 40
Appendix I: Research Methodology 41
Appendix II: Solution Adoption Detail 44
 

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