Zurich, Suisse
16 avril 2008

Remplacement des Systèmes centraux de Gestion des Sinistres: Etude de Cas dans l'Assurance Santé en Europe

Tables des matières

Return to report Abstract

Résumé 03
Contexte 05
Une nouvelle Stratégie 10
Système de Gestion de la Qualité et Balanced Scorecard 15
La comparaison entre le système de gestion des sinistres existant et souhaité 21
Remplacement du Système central de Gestion des Sinistres 25
Conclusion 31
 

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