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| Boston, MA, USA Celent Model Carrier 2008:
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| Executive Summary | 04 |
| Introduction | 06 |
| Model Carrier Components 2008 | 08 |
| Agent Portal | 10 |
| Billing | 15 |
| Claims | 17 |
| Document Automation | 19 |
| Illustrations | 21 |
| Infrastructure and Architecture | 23 |
| IT Governance | 27 |
| Policy Administration | 29 |
| Product Design and Development | 32 |
| Underwriting | 34 |
| Conclusion | 36 |
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