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| San Francisco, CA, USA Insurance CIO/CTO Pressures,
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| Executive Summary | 03 |
| Introduction | 04 |
| Key Findings | 06 |
| About the Survey | 07 |
| Business Pressures and IT Priorities | 09 |
| Budgets | 14 |
| Staffing | 16 |
| New Project Spending | 20 |
| Outsourcing | 28 |
| Platforms and Technologies | 31 |
| SOA and Web Services | 39 |
| View of Vendor Construction | 43 |
| Web 2.0 | 45 |
| Conclusions | 47 |
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