Celent looks at the impact of new developments in
network technology on how insurers operate.
In a new report, Changing Networks, Changing
Insurers, Celent analyzes how networks are changing and how smart
insurers will use those changes to their advantage. Changes in networks
have a mutually reinforcing relationship with changes in the
communication-intensive technologies—creating a new enabled technology
stack. These changes in networks and network-enabled technologies have led
to four major changes in how insurers work get done. There are more
interactions, fewer but more important decisions made by line workers,
more available information, and a changing relationship between
productivity and effectiveness.
“Networks are changing. More people and types of
devices are connected to them, sending and receiving more varieties of
content and using more accessible and greater levels of bandwidth,” said
Donald Light, senior analyst and
author of the report.
This report uses the impact of today's network
technology on insurance companies as a departure point. It looks three to
five years into the future, asking how foreseeable changes in network
technology will change what insurers do and how they do it. It also
discusses the implications for an individual insurer’s competitive
position and for the economic and social functions performed by the
industry as a whole.
The 22-page report contains two figures and three
tables. A table of contents is
available online.
