San Francisco, CA, USA
October 25, 2007

Healthcare Providers' Payment Practices and Expectations:
A Survey

Table of Contents

Return to report Abstract

Executive Summary 03
The Survey 05
  Survey Respondents 05
Payment Mix 08
  Key Takeaways 08
  Shift in Payment Model 08
  Shifts in Payment Mix 09
  Card Acceptance 12
Investment in Electronification 13
  Key Takeaways 13
  Move to Electronic Data Interchange 13
  Extended Lockbox 15
  Remote Deposit Capture 16
Satisfaction Level 18
  Key Takeaways 18
  Satisfaction by Service 18
  Processing Costs 19
Conclusions 20
Appendix - MPPI Healthcare Edition 21
 

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Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally experienced analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].

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