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| New York, NY, USA Best
Practices in RDC:
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| Executive Summary | 03 | |
| A Grand Vision | 05 | |
| The Value of RDC | 07 | |
| Seizing the Opportunity | 10 | |
| The Best and the Rest | 14 | |
| At a High Level | 14 | |
| The Best | 16 | |
| The Seven Habits | 18 | |
| Sales and Marketing Best Practices | 23 | |
| Operations Best Practices | 26 | |
| New Market Imperatives | 27 | |
| Maximizing Operational Efficiency | 29 | |
| Reducing Operational Risk | 33 | |
| Profiles in Courage | 35 | |
| RCB Bank | 36 | |
| West Coast Bank | 39 | |
| Zions Bancorporation | 46 | |
| Enabling Customer
Banks: Goldleaf Financial Solutions |
42 | |
| Conclusions | 49 | |
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