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| Montreal, Canada Next-Generation ATM Software:
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| Executive Summary | 3 | |
| Market and IT Background | 4 | |
| The State of Open Technologies | 5 | |
| The Role of the ATM | 8 | |
| Software Vendor Selection | 10 | |
| Implementing Open Technologies at the ATM | 15 | |
| Pursuing Different Paths | 15 | |
| Benefits and Challenges | 18 | |
| Next-Generation Self-Service Architecture | 22 | |
| Case Study: Implementing a Modern Self-Service and Multichannel Architecture at LBBW | 24 | |
| Concluding Thoughts | 32 | |
| Objectivity and Methodology | 34 | |
| About Celent | 35 | |
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