New York, NY, USA
August 28, 2006Branch Image Capture Vendors: Adoption Takes Hold
Report Published by Celent
Community banks and credit unions are adopting branch image capture
technology in record numbers. Large banks continue to debate the idea and
have been slow to adopt the technology.
After years of languishing, branch item
capture (BIC) adoption has finally taken hold. Bolstered by the rapid
ascent of image exchange activity, smaller institutions in particular have
adopted BIC solutions in record numbers. So much so, that 2006 will see
several hundred more institutions adopting branch image capture solutions.
In total, at least 900 institutions have implemented (or are implementing)
representing a collective 75,000 distributed capture points, many of those
at the teller counter. There’s already a significant backlog among
vendors - collectively representing over 82,000 seats. The days of slow,
cautious experimentation with branch capture are long gone.
In the report, Branch Image Capture
Vendors: Adoption Takes Hold, Celent compares the range of solutions
available to banks looking to implement branch capture. This report
examines the offerings of eight vendors: Alogent Corporation, Carreker
Corporation, Metavante Image Solutions, NCR, Open Solutions, ProfitStars,
VSoft Corporation and WAUSAU. The report uses a framework for evaluating
vendors called the Celent ABCD Vendor View, which shows at a glance the
relative position of each vendor in four categories: Advanced technology,
Breadth of functionality, Customer base (number of end-users), and Depth
of client services.
No single vendor captured highest marks
across all four categories. However, in the Advanced technology and
Breadth of features categories, VSoft stands out as the overall
performance leader - a position solidified by a number of recent customer
wins. Among vendors, there is diversity along the Advanced technology axes
reflecting their widely varying progress in migrating from com-based
client/server to Web services architectures. On the Breadth of
functionality axes, vendors are more closely grouped. Led by Metavante,
there are relatively few features separating the group. Metavante and
Alogent are clear customer base leaders - Metavante with more customers
(350+ versus Alogent’s 250), and Alogent with more seats sold (41,000
versus Metavante’s 28,000). Alogent is also the leader in depth of
services, sporting multiple certified teller system integrations and deep
experience integrating with legacy payment systems.
The report also includes a
primer on BIC and a discussion of future trends and debates which may
impact future adoption of the technology. “Teller capture remains hotly
debated particularly among large banks. It represents a ‘clash of two
worlds,’ causing banks to forge alignment among historically disparate
interests between check operations and the retail bank,” says Bob
Meara, author of the report and senior analyst in the Banking group at
Celent.
This report follows a
companion analysis of remote deposit capture (RDC) vendors, Remote
Deposit Capture Vendors: Crossing the Chasm. Together, these reports
spotlight a decisive trend sweeping the industry: distributed image
capture. Increasingly seen as inevitable, institutions large and small are
embracing distributed capture as both an operational and competitive
necessity.
The 80-page report contains 29
figures and 35 tables. A table of
contents is available online.
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