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| San Francisco, CA, USA Evaluation
of Customer
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| Executive Summary | 03 | |
| Overview | 04 | |
| Definitions | 05 | |
| The Ultimate
Calculation: Account Profitability |
07 | |
| Profitability
Knowledge: Why It Matters |
08 | |
| The Vendor Landscape | 12 | |
| Vendor Scope | 13 | |
| Market Segment Coverage | 13 | |
| Celent's ABCD Vendor Analysis | 16 | |
| The Results | 16 | |
| Advanced Technology | 17 | |
| Breadth of Functionality and Usability | 20 | |
| Customer Base | 23 | |
| Depth of Client Services | 25 | |
| Vendor Profiles | 27 | |
| CorePROFIT | 27 | |
| Fidelity National Information Services | 29 | |
| IPS-Sendero | 30 | |
| Oracle | 31 | |
| ProfitStars | 33 | |
| QRM | 34 | |
| SAS | 36 | |
| SunGard Bancware | 38 | |
| Teradata | 40 | |
| Conclusions | 41 | |
