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| Executive Summary | 3 |
| Introduction | 4 |
| Definitions and Usage Rates | 7 |
| Locating the Business Value | 11 |
| Measuring the Business Value | 15 |
| Communicating the Business Value | 17 |
| Web Services/SOA and The Technology Foundations of Advantage | 19 |
| Technology Issues and Vendors | 21 |
| Conclusion | 25 |
| Appendix: Web Services/SOA 101 | 26 |
| Objectivity and Methodology | 29 |
| About Celent | 30 |