Celent
Model Carrier 2009:
Self-Nomination Form
Celent's
Model Carrier research, is designed to try to answer an
apparently simple
question: "What would it look like for an insurance
carrier to do
everything right with today's technology?"
Of
course, the question is not nearly as simple as it appears. The terms
“everything” and “right” will mean very different things to different
insurance carriers depending on their size, the complexity of their operations
and product sets, and their technological starting points. The approach that
Celent has taken therefore is to offer, at a high level, some key best
practices in the use of technology across the product and policyholder life cycle and in IT
infrastructure and management that a “model carrier” would use.
Of
course, there is no such thing as a “Model Carrier” — every insurer does
some things well, and others not as well when it comes to technology.
Therefore, Celent is gathering as many real world examples of effective usage
of technology as possible. These case studies are presented annually as
“Model Carrier Components” — components of a theoretical model
carrier’s insurance IT systems and practices.
An
important note is that a model carrier component is a recognition of a
carrier’s effective use of technology in a certain area, not necessarily a
statement that the carrier is absolutely best in class (although some may be).
Model carrier components are those that help insurers improve performance and
meet market demands. In general, they represent the way things should be done.
To
nominate an initiative at your company as a model carrier component, please
use the following brief form below. Please note that Vendors are welcome to
assist their client insurers with their nominations. However, all nominations
must include insurer contact information, and all follow-up will be done
primarily with the insurer, not the vendor.
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