Join Celent senior analyst Nicolas
Michellod as he examines a case study on IT systems implementation. This
webinar will explore how a small European insurance company active in a
specific niche market managed to effectively identify priorities leading to
the implementation of a Quality Management System (QMS) aimed at improving
business processes through the use of a Balanced Scorecard approach. Learn
about how to successfully implement new IT systems based on the upfront
identification of strategic business issues.
